Frequently Asked Questions

 

QUESTION: What about bad weather?
ANSWER: We come during rain, over 100 degrees, or temps below freezing. We are climate controlled! As long as it is safe for us to drive.

 

QUESTION: What time will you arrive?
ANSWER: We will arrive 15-20 minutes prior to the event in order to set-up. If there are unforeseen events that could happen such as traffic or wet roads. In the event we are late, we will do our best to accommodate the time requested!

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QUESTION: How do I know the trailer can come to my house? 

ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot! We need up to 40 feet of cleared space (fairly flat).

 

QUESTION: What if too many people show up to the party? Is there an extra charge?
ANSWER: No, our parties do not have a limit, but only 14 people can play at one time, weather permitting. For school, church, non-profit,  corporate parties and reunions, we can rotate guests through.

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QUESTION: Will the kids know what to do?

ANSWER: That’s why we have our Game Conductor! He helps the kids along, instructs and inspires.

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QUESTION: What about bad weather? 

ANSWER: We come over 100 degrees , during rain or temps below freezing. We are climate controlled! As long as it is safe for us to drive.

 

QUESTION: Do I request certain games?  Can we bring our own games?
ANSWER: We bring our game library to pick from. You can certainly bring your own games, should you choose to do so.

 

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking date, you must confirm with full payment no later then 7 days prior of when your booking request is confirmed.

 

QUESTION: Where can I view your official policies?
ANSWER: Please check out our policy page.

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QUESTION: How can we play games that require internet, such as Apex Legends? 

ANSWER: The walls of the trailer usually do not allow a good signal into the trailer. We are working on ways to make this possible.